Order Fulfillment for Facebook Live Sellers in the Philippines

As a Facebook live seller in the Philippines, one of the key challenges you may face is order fulfillment. After a successful live selling session, you need to efficiently manage and fulfill customer orders to ensure that your customers are satisfied and your business runs smoothly.

OtterLive integrates with your FB live stream to AUTOMATE the following processes: reading buyers’ comments for their orders, taking note of orders manually, sending PMs one by one to confirm orders, reminding buyers to pay for their orders, collecting and verifying payments manually, scheduling courier pickup and delivery.

You won’t need any other tools to automate your live selling fulfillment.

But before using LivePlug and scheduling your live stream, here are some best practices and tips for a smooth order fulfillment.

• Plan Ahead

  Before you start selling products during a live session, make sure you have a clear plan for how you will fulfill orders. This includes identifying your suppliers, determining your inventory levels, and establishing a system for tracking and processing orders.

• Coordinate with Your Suppliers

  If you're selling products that you source from suppliers or distributors, it's important to establish a good working relationship with them. Make sure you have a clear understanding of their lead times, pricing, and delivery schedules, so you can accurately estimate delivery times for your customers.

• Streamline Your Order Processing

  Efficient order processing is key to successful order fulfillment. Make sure you have a system in place for tracking and processing orders, whether that's through a spreadsheet, a dedicated order management tool, or another method. This will help you avoid errors and delays in fulfilling orders.

• Optimize Your Shipping and Delivery

  Shipping and delivery can be a complex and time-consuming aspect of order fulfillment. Look for ways to optimize your shipping and delivery processes, such as using a reliable courier service or offering free shipping for larger orders. Make sure you clearly communicate shipping and delivery information to your customers, so they know what to expect.

• Monitor Your Inventory

  Maintaining accurate inventory levels is critical to efficient order fulfillment. Make sure you regularly track your inventory levels, so you can quickly identify when products are running low and restock as needed. You may also want to consider using inventory management software to streamline this process.

• Provide Excellent Customer Service

  Finally, providing excellent customer service is essential to building long-term relationships with your customers. Make sure you respond to customer inquiries and complaints promptly and do everything you can to ensure that your customers are satisfied with their orders. This will help you build a loyal customer base and drive repeat business.

• Automate your live selling with LivePlug!

  You can avoid missing out on potential orders during your Facebook Live by utilizing automation. Software plugins such as LivePlug (formerly OtterLive) allow you to streamline the purchase process and boost sales during your broadcast. LivePlug is specifically designed for Facebook Live selling and can automatically capture purchases, enabling your audience to easily make a purchase without leaving the platform.

By using LivePlug, you can increase sales, reduce the risk of cart abandonment, and simplify the purchase process. In addition to automation, engaging with your audience and offering exclusive deals and promotions can also help establish trust, deepen connections, and ultimately increase sales.

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