When the Accepted User completes the User Onboarding Steps or otherwise accesses or uses the SaaS Product, the Approved User provides the Licensor with personal data which the Licensor uses to facilitate the Approved User's use of the SaaS Product.
Depending on the nature and use of the SaaS Product, the Approved User may provide information to the Licensor, such as: Approved User's name, username, email address, phone number, location, physical address, company name, and payment information such as bank account information or credit card details.
The Licensor may also collect information passively via cookies, such as: authentication and security credential information, device location, device information such as browser type and version, operating system, or time zone setting, network and connection information such as Internet Protocol (IP) address used to connect the device to the internet. for authentication and security purposes, to recognise a browser, device, or location, to keep track of any specified preferences, or to conduct research and diagnostic purposes.
Where the Approved User provides the Licensor with any personal data that does not belong to the Approved User, the Approved User warrants that it has obtained the consent of the owner of the personal data before collecting, using, or disclosing such personal data, notified the owner of the personal data that their personal data will be used by the Licensor or similar provider for the purposes of the Approved User's use of the SaaS Product, and that such personal data collected is accurate and complete.
The Licensor uses personal data provided by the Approved User for the purpose of facilitating the Approved User's use of the SaaS Product. Such purposes include providing the SaaS Product in accordance with the terms of the Licensing Agreement, using the personal data to verify the Approved User's login credentials, communication with the Approved User about the SaaS Product, addressing service or technical issues, providing technical support to the Approved User, responding to the Approved User's queries or instructions, analysis and improvement of the SaaS Product, disputes arising from the use of the SaaS Product, or for keeping such records as may be permitted under any applicable law.
Where the Licensor shares personal data with third parties, such third parties are either subject to corresponding contractual obligations and/or following standards of protection similar to those described herein.
- Affiliates: The Licensor may share the Approved User's personal data with its affiliates to facilitate the services provided by the SaaS Product, depending on the location in which the Approved User is located.
- Third parties: The Licensor may engage other companies or individuals for its business purposes or operational support in the provision of the SaaS Product. For example, other SaaS product providers, and providers who assist in processing payments, analysing data. Such third parties may be given access to the Approved User's personal data for the limited purposes of carrying out the functions which the Licensor engages them for.
- Authorities: The Licensor may be required to share the Approved User's personal data at the request of relevant authorities or law enforcement agencies to comply with any legal or regulatory requirements which the Licensor may be subject to.
- Others: The Licensor may also share the Approved User's personal data with any other party to whom the Approved User has provided its consent for disclosure.
Storage and Security
The Licensor is located in Singapore and its affiliates are located in various jurisdictions in the region. The SaaS Product is hosted in the cloud, as provided by the Licensor's supplier which may be changed from time-to-time in the Licensor's absolute discretion, and the Approved User's personal data is sent to and stored in Singapore when the Approved User uses the SaaS Product. Depending on the scope of the SaaS Product and the Approved User's interactions with the SaaS Product, the Approved User's personal data may be accessed from multiple countries.
The Licensor takes all reasonable steps to secure the Approved User's personal data against unauthorised access and disclosure. Licensor's security systems are designed according to the legal and regulatory requirements which the Licensor is subject to. Such systems include physical, electronic, and procedural safeguards. Notwithstanding the aforesaid, Licensor makes no representation or warranty towards the Approved User and its personnel that the personal data stored on its computer systems is secure.
The Licensor will retain the Approved User's personal data for as long as it is necessary in order to provide the SaaS Product to the Approved User, or as long as it is necessary for the Licensor to retain it for business or record purposes as permitted by law. Personal data will be retained in accordance with the requirements of the applicable law.
Access, Correction, Withdrawal
The Approved User may request the Licensor to gain access to their personal data in the Licensor's systems, amend or correct personal data in the Licensor's systems, withdraw consent to the Licensor's use of their personal data, and to raise concerns on the use of their personal data. Such requests or concerns can be directed to the Licensor's Data Protection Officer at firstname.lastname@example.org.