FAQs - Live Streaming with OtterLive
Frequently asked questions
How can we help?

What do I need to get started with OtterLive?

All you need is an active Facebook account and ensure that you are an owner of a Facebook business page to start your journey with OtterLive. Get started here, if you're ready to start streamlining your live commerce processes.

Unsure about OtterLive? Request for a demo here, and see how OtterLive can help simplify your business processes.

Which livestream platforms can I use OtterLive with?

OtterLive is only available to use with Facebook live for now.

We're aiming to bring OtterLive to more platforms in 2023. Follow us on our socials to get the latest.

How much does OtterLive cost?

As part of our special launch promotion, enjoy all the features that come with the Business Plan for free. And for a limited time only, we're throwing in a Welcome Package for new users!

Find out more about our pricing plans here, or request a demo here.

How many Facebook accounts can I link my OtterLive account with?

You can only link 1 Facebook account for now. We're working on a new feature that will allow you to connect multiple business Facebook Accounts. Follow us on our socials to get the latest.

What payment gateway methods does OtterLive support?

We understand the importance of catering to the preferences of your customers and are happy to offer Stripe which accepts Visa, Mastercard, and American Express.

OtterLive also supports PayNow - a unique QR code will be automatically created for your business. After your customer has made the payment, they can submit screenshots of their proof of payment which you can view easily via your order management dashboard.

How can OtterLive help me grow my business?

We're here to help you optimise your business processes so that you can focus on the things that truly matter. With OtterLive as your smart assistant, we'll automate your existing manual processes so you can stop sieving through FaceBook comments and manually creating orders and tracking payments.

Get support anytime from the OtterLive Customer Success team who are ready to answer any questions you may have.

Speak with us to find out how OtterLive can take your business to new heights.

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